SHIPPING POLICY

Effective date: August 12, 2026

1. Order Processing

Orders for in-stock products are typically processed within 1–5 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays observed at our fulfillment location.

Order processing time is separate from shipping transit time. During product launches, holidays, high-volume periods, or additional order verification, processing may take longer. If a material delay affects your order, we will notify you by email.

2. Pre-Orders

Pre-order products are not subject to the standard processing time above. The estimated shipping window displayed on the product page at the time of purchase applies to the pre-order.

Pre-order dates are estimates and may change due to production, quality-control, regulatory, or carrier-related circumstances. If the estimated shipping window changes materially, we will provide an update using the email address associated with the order.

If an order contains both in-stock and pre-order products, the products may be shipped together when all items are available or in separate packages. We will not add an additional shipping charge unless you agree to it in advance.

3. Shipping Destinations, Methods, and Costs

Available shipping destinations, shipping methods, charges, and estimated transit times are determined by the products in your cart and your delivery address. The currently available options will be displayed at checkout.

If no shipping option appears after you enter your address, we are currently unable to ship that order to the destination.

Some ZECTRIX products contain lithium batteries and can only be transported through approved shipping services. Shipping availability may therefore vary by product and destination.

4. Delivery Estimates and Tracking

Estimated transit times begin after an order has been dispatched and do not include order processing time.

Delivery timeframes displayed at checkout or elsewhere on our website are estimates provided for reference. They are not guaranteed arrival dates and may be affected by customs clearance, carrier operations, weather, public holidays, peak-season volume, security inspections, or other circumstances outside our reasonable control.

A shipping confirmation email containing tracking information will be sent after your order has been dispatched. Tracking information may take some time to become active after the parcel is handed to the carrier.

5. Customs Duties and Import Taxes

Customs duties, VAT, import taxes, and clearance requirements vary depending on the destination, product, and shipping service.

For certain destinations or shipping services, the carrier or local customs rules may require taxes and duties to be prepaid, collected, or included in the shipping charge. Where this applies, ZECTRIX will process the shipment according to the applicable carrier and customs requirements. This does not constitute a guarantee that every order or destination will be shipped with all taxes and duties paid.

If any import duties, taxes, customs clearance fees, or other charges have not already been collected or included in the shipping service, the recipient may be required to pay them upon import.

Customs rules and carrier requirements may change without notice. Customers must provide any identification, tax information, or other documentation lawfully requested by customs or the carrier. We cannot undervalue an order or declare a commercial order as a gift.

6. Remote Areas and Additional Shipping Charges

Certain remote or extended-delivery areas may require an additional carrier surcharge or a different shipping service.

Whenever possible, this charge will be included in the amount shown at checkout. If the carrier identifies an additional charge after the order is placed, we will contact you before dispatch. You may accept the additional charge or cancel the affected order for a full refund.

We will not ship the order or collect an additional amount without your agreement.

7. Shipping Addresses

Please provide a complete and accurate physical delivery address, postal code, recipient name, phone number, and email address.

Unless specifically accepted at checkout, we cannot ship to P.O. boxes, parcel lockers, APO/FPO/DPO addresses, or similar military addresses.

If you need to correct an address, contact support@zectrix.com as soon as possible. We cannot guarantee address changes after an order has been dispatched.

If a parcel is returned because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected, we will contact you regarding reshipment or a refund. Additional shipping and return costs actually incurred may be charged or deducted where permitted by applicable law.

8. Delayed Shipments

International shipments may occasionally be delayed by customs inspections, local delivery conditions, carrier disruptions, severe weather, public holidays, or other events outside our reasonable control.

If your order has passed the latest estimated delivery date or tracking has not updated for an unusual period, please contact support@zectrix.com with your order number. We will investigate the shipment with the carrier.

9. Lost, Damaged, or Missing Packages

ZECTRIX is your primary point of contact for a parcel that is lost or damaged in transit. You are not required to handle the carrier claim on your own, although your cooperation may be required during the investigation.

For damaged products, missing contents, or visibly damaged packaging, contact support@zectrix.com as soon as possible, preferably within seven calendar days of delivery. Please include:

• Your order number

• Photographs of the outer packaging and shipping label

• Photographs or video showing the damage or missing contents

• Any relevant tracking or delivery information

Please retain the product, packaging, and shipping label until the investigation is complete.

If the carrier confirms that a parcel was lost, damaged, or misdelivered, we will provide an appropriate replacement or refund in accordance with the circumstances and applicable law.

If tracking shows that a parcel was delivered but you cannot locate it, please check the delivery area, other members of your household, neighbors, reception desk, or local carrier first, and then contact us promptly. We will assist with the investigation. The outcome will depend on the delivery evidence, investigation results, and applicable consumer law.

10. Order Changes, Cancellations, and Shipping Refunds

To request an order change or cancellation, contact support@zectrix.com as soon as possible. We cannot guarantee changes or cancellation after fulfillment has started or the parcel has been dispatched.

If an order is cancelled before dispatch, any shipping charge paid for that order will be refunded.

For voluntary returns after dispatch, the original shipping charge is generally non-refundable. This does not apply when the product is incorrect, damaged, defective, lost in transit, or when a refund of shipping charges is required by applicable law.

Returns and product refunds are also subject to our Return and Refund Policy.

11. Contact

For shipping questions, please contact:

ZECTRIX Customer Support
Email: support@zectrix.com

Please include your order number so that we can assist you more efficiently.

Nothing in this Shipping Policy limits any consumer right or remedy that cannot be excluded or restricted under applicable law.