Terms of service

 

Last updated: October 12, 2026

1. About these terms

These Terms of Service apply to the use of shop.zectrixlab.com and purchases from Zectrix Lab, operated by 株式会社コンプロバイド (Comprovide CO.,LTD), referred to below as “we”, “us”, or “our”. Please read these terms, the relevant product description, and our store policies before placing an order.

Our Return and refund policy, Shipping policy, Privacy policy, and Legal notice provide further information about your purchase. Mandatory consumer rights apply regardless of these terms.

2. Orders and customer information

Please provide accurate contact, billing, and delivery information and use a payment method that you are authorized to use. You must have the legal capacity to enter into the purchase contract, or the authorization of a parent or guardian where required.

Contact us promptly if you need to correct an order or delivery address. Changes may not be possible after dispatch. If we cannot fulfill an order because of unavailable stock, a material listing error, or a payment or delivery issue, we will contact you to explain the issue and arrange any refund due. We will not increase an agreed price without your consent.

3. Product descriptions and developer kits

The specifications, included items, compatibility information, and limitations stated on the relevant product page apply to the product you purchase. Please check those details before ordering.

Products identified as developer kits are intended for development, experimentation, and integration. Their use may require technical knowledge, configuration, or programming. Firmware, setup, and compatibility differ between models; please use the documentation and firmware intended for your specific device.

Demonstrations, community projects, third-party firmware, and discussions of possible future features do not mean that those features or services are included in your purchase unless expressly stated in the product description or an agreement with us. A purchase does not include custom development, unlimited technical support, or a commitment to future software or cloud services unless expressly agreed.

4. Prices, payment, and shipping

Product prices are shown on the product pages. Shipping is charged separately according to the destination and order and is displayed at checkout. Applicable taxes and any other charges collected by us are shown as part of checkout. Payment is due when you place your order using an available checkout payment method.

Processing, delivery estimates, and information about any destination import charges are set out in our Shipping policy and any applicable checkout disclosures. Estimated delivery times may be affected by carriers or customs. This does not limit any rights you have concerning delayed or undelivered orders.

5. Cancellations, returns, and refunds

Contact info@zectrix.com before returning a product or seeking a cancellation or refund. Discretionary returns and refunds require our express written confirmation by email after discussion with our support team. Do not send anything back until we have confirmed the return address and instructions. A request or an unannounced parcel does not automatically establish approval.

Please request a return within 14 days after delivery, as stated in our Legal notice. We assess discretionary requests based on the reason and the product's condition. For an approved change-of-mind return, the customer bears return shipping costs. For a confirmed initial defect, quality issue, or incorrect shipment, we bear return shipping costs. Approved refunds are made to the original payment method; the time for funds to appear depends on the payment provider or financial institution.

The full Return and refund policy applies. Statutory withdrawal, cancellation, and defect remedies do not depend on our discretionary approval, and the 14-day store request period does not shorten any applicable statutory period.

6. Product care, defects, and warranty information

Use products in accordance with their instructions, electrical requirements, and safety information. Contact us if you identify a possible manufacturing defect or receive a damaged or incorrect item. We will assess the issue and provide the remedies required by applicable law.

Any additional commercial warranty is limited to what is expressly stated for the relevant product. Where a product description states that no commercial warranty is provided, that statement does not exclude statutory guarantees or other rights that cannot lawfully be excluded. Damage caused by misuse or modifications will be assessed in relation to the actual cause of the problem; it does not automatically remove rights concerning an unrelated defect.

7. Software, third-party services, and intellectual property

Software, firmware, documentation, and third-party services may be subject to their own licenses and terms. Open-source software remains governed by its applicable open-source license. Check compatibility and any third-party requirements before installing software or using an external service.

Our website content, branding, and product materials are protected by applicable intellectual property laws. Purchasing a product does not transfer those intellectual property rights. This does not restrict rights granted by an applicable software license or by law.

8. Use of the store and privacy

Do not use the store for fraudulent transactions, unlawful activity, infringement of others' rights, or attempts to compromise the store's security or operation. Personal information is handled as described in our Privacy policy.

9. Consumer rights and changes to these terms

Nothing in these terms excludes or limits liability or consumer rights where doing so is prohibited by applicable law. If a term conflicts with a mandatory legal protection, that protection takes precedence.

We may update these terms for future use of the store and future orders. The terms in effect when you place an order continue to apply to that order unless a change is required by law or agreed with you.

10. Contact and seller details

Seller: 株式会社コンプロバイド (Comprovide CO.,LTD)
Business address: 〒133-0044 東京都江戸川区本一色1丁目4-12, Japan
Email: info@zectrix.com
Telephone: 070-9198-0955 (Japan)
Support hours: weekdays, 10:00–18:00 Japan Standard Time.

Please contact us with your order number if you have a question, complaint, or request for a resolution. Our business address is not an authorized return destination unless our support team has confirmed it for your return. Further seller disclosures are available in our Legal notice.